Cancellation Policy

General conditions Delegates joining instructions will be sent via email 9 days prior to the course commencement. Completing the booking process constitutes a legally binding contract. Cancellations must be made in writing. We reserve the right to refuse admission if payment of the course fee has not been received prior to the course start date. We will hold your data on computer under the terms of the Data Protection Act 2018 (as amended). We reserve the right to make changes to the course start date, duration, tutor and content, if necessary. In the unlikely event that Project M Careers have to cancel the course, we will refund you the course fee in full, but will disclaim any further liability. Payment Payment is required in order to book a course. We reserve the right not guarantee a course place if payment has not been received. We reserves the right to charge all fees, statutory interest on late payments and commission relating to the pursuit of overdue debt to the delegate/company (as appropriate). Cancellations and transfers Cancellation and transfer requests must be received in writing. Cancellations made more than 10 days before the course start date will not incur any fees, cancelations after 10 days will incur a £50 administration charge. A refund of the balance will be made if not transferring to another course. If you wish to transfer to another course date notice of more than 48 hours must be given. If a delegate has already transferred once and then chooses to cancel the new course booking, they will be liable for the full course cost, including any outstanding transfer fees, immediately. Transfers cannot be made to a course where an existing booking is held by the delegate who is transferring. Substitutions There is no charge for a delegate to substitute someone else to attend the course in their place.

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